VIBETRUST TERMS OF SERVICE

1. Seller and acceptance

VibeTrust is operated by Joziel Da Silva Claudiolino Donin (the “Seller,” “we,” “us,” or “our”). You are contracting with Joziel Da Silva Claudiolino Donin. By creating an account, purchasing a subscription, accessing, or continuing to use VibeTrust, you confirm that you have read and agree to these Terms. If you use VibeTrust for an organization, you confirm that you have authority to bind that organization and that you are legally able to enter into this agreement.

2. Service and license

VibeTrust is a B2B feedback auditing and social-proof platform that collects customer testimonials through private links and processes voice and text feedback using automated tools, including OpenAI integrations. Subject to these Terms and your selected plan, we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your internal business purposes. Features and usage limits vary by plan.

3. Accounts and acceptable use

You must provide accurate account information, keep it current, protect your credentials, and remain responsible for activity under your account. You must not use VibeTrust to:

• break any law, commit fraud, send spam, or collect content without an appropriate legal basis;
• upload or generate illegal, deceptive, hateful, abusive, infringing, or non-consensual deepfake content;
• introduce malware, probe security, scrape the service, bypass safeguards or plan limits, or attempt to jailbreak automated systems;
• reverse engineer, resell, redistribute, or reproduce the service except where applicable law expressly permits it; or
• infringe intellectual-property, privacy, publicity, or other rights.

4. Your content and automated processing

You retain your rights in prompts, recordings, testimonials, and other content you or your customers submit. You grant us a limited license to host, transmit, transcribe, translate, moderate, and otherwise process that content only as needed to provide, secure, and improve the service. You are responsible for having all permissions and rights required for submitted content, for your prompts, for reviewing outputs before use, and for how you publish or rely on them.

Automated transcripts, translations, classifications, and other outputs may be incomplete, inaccurate, or offensive. They are not professional legal, medical, financial, or other regulated advice and must not be used without appropriate human review. We may filter or refuse outputs, remove or restrict content, and suspend accounts to protect users, third parties, or the service. Rights holders may report alleged infringement to support@vibetrust.com. We may remove affected material and terminate repeat infringers.

5. Our intellectual property

The VibeTrust software, interface, documentation, workflows, branding, logos, and all related intellectual property belong to the Seller or its licensors. These Terms do not transfer ownership of the service or our intellectual property to you.

6. Payments, subscriptions, and Paddle

Plans are billed at the price and frequency shown at checkout. Current promotional monthly pricing may include Starter at US$2 and Pro at US$5. You may cancel at any time; cancellation takes effect according to the billing terms presented at purchase. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, tax, renewal, cancellation, and refund mechanics are also governed by the Paddle Buyer Terms and our Refund Policy. We may blur, hide, lock, or restrict access to testimonials if you exceed your plan allowance or if payment is overdue or fails.

7. Suspension and termination

We may suspend or terminate access for a material breach of these Terms, non-payment, suspected security or fraud risk, or repeated or serious policy violations. When access ends, service features may stop immediately or at the end of a paid period. We may delete or anonymize associated data after a reasonable export or retention period, subject to legal obligations.

8. Availability, warranties, and liability

We aim to provide a reliable service, but do not guarantee uninterrupted, secure, or error-free operation. To the fullest extent permitted by law, VibeTrust is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Users are solely responsible for content collected from consumers and any decision to publish or act on it. VibeTrust provides automated processing and data transmission and is not responsible for customer complaints or disputes caused by user content or decisions. To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill. Our aggregate liability relating to the service will not exceed the fees you paid for VibeTrust in the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot legally be excluded, including liability for fraud, death, or personal injury caused by negligence where applicable.

9. Changes and contact

We may update these Terms when the service, law, or our practices change. Material changes will be communicated through the service or other reasonable means. Continued use after an update means you accept the revised Terms. Questions may be sent to support@vibetrust.com.