VIBETRUST REFUND AND CANCELLATION POLICY
Effective date: September 25, 2026
14-day refund period
VibeTrust, operated by Joziel Da Silva Claudiolino Donin, offers a 14-day money-back guarantee. If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the original order date. This period applies without unreasonable usage conditions and does not limit any longer cancellation or refund right provided by mandatory consumer law.
How to request a refund
Payments and refunds are handled by Paddle, our Merchant of Record. To request a refund, visit paddle.net and provide the email address and order information used for your purchase. You may also contact support@vibetrust.com for assistance. Approved refunds are returned to the original payment method; processing time may vary by payment provider.
Subscription cancellation
You may cancel your subscription at any time through the billing controls in your dashboard or through Paddle. Unless a refund is granted or mandatory law requires otherwise, cancellation stops future renewals and access remains available until the end of the current paid billing period. Canceling a subscription is separate from requesting a refund.
Billing problems and legal rights
If you believe a charge is duplicated, unauthorized, incorrect, or connected to a technical failure, contact Paddle through paddle.net or email us promptly. Nothing in this Policy excludes rights or remedies that cannot be excluded under applicable consumer law. Paddle’s Refund Policy and Buyer Terms also apply to order processing.